There comes a time when one wonders if
happiness as an expat really is a case of wanting what you get rather than getting what you want. Or whether you should stand up godammit and fight for what you want. These thoughts flashed through my mind today in a coffee shop.
This cafe is on our road and is a very nice one too – spacious, tasteful decor, not smokey, good service, open all hours, good coffee and exceptional hot chocolate (more on that later).
On arriving I asked for the ‘menu anglisky pazalusta’ and it came promptly. There was a page – titled – ‘toasts’. As it was 11C outside and I was starving, I reckoned a lovely toasty melty cheese sandwich would do the trick. Even if it did say it had gherkins in it. But who am I to be choosey? These days I tend just to put up with whatever lands in front of me, which actually on the whole isn’t too bad once I pick the right places. I must try not to whinge.
Now, if a menu tells you that the product is a ‘toast’ and that it comes ‘warm’ would you not expect something that is toast-like and warm? Sort of like a toasted sandwich? Not hot, mind, warm – one can’t expect too much. So would you expect to be presented with a half sandwich (3 slices of bread in triangles) that has been microwaved and is sticking in a sweaty puddle in the middle of your plate?
No, I thought not.
For a minute I wondered if I could do it – could I really swallow (if I got past the mastication stage) a soggy microwaved fake cheese with gherkin sandwich and floppy browning lettuce bits? And I came to the conclusion (quite slowly I must admit, thinking – can I be bothered to go through with the complaining / explaining / accepting process that was ahead of me?) that no I really couldn’t do it.
The nice waiter was a little startled that I was rejecting this vile creation, even when I pointed out that it was soggy, limp etc etc:
waiter: But it is a toast
me: No it’s not a toast
waiter: In Ukraine, this is a toast.
me: Look, I’m really sorry but I just can’t eat this. Can you really expect me to eat this? Look at it. (why did I need to apologise?)
waiter: But we don’t make these sandwiches here, we have supplier.
me: uh right (like that makes a difference).
waiter: blank totally non-comprehending look, shruggs his shoulders, takes the offending item away.<
I was fully expecting to be reprimanded by the scarey devoushka manager but no, not at all. The charge didn’t even appear on my bill (why am I grateful for that?). And in fact I went on to order a coffee and a hot chocolate, which were positively perfect and I was very happy with what I got. Especially as the cappucino froth had a perfect heart pattern etched onto it and not a two’s up finger (I’m also grateful for that).
And the hot chocolate was actually hot chocolate – yes melted dark chocolate with cream and that’s it. It’s not drinkable, you need a spoon. I’ve been twice into different cafes when friends have ordered a hot chocolate and not got what they wanted, but one of these creations instead (it’s “French” hot chololate by the way. Ah, of course) and they wanted what they got for sure.
And that’s the rub – life here is full of compensations – you put up with crap knowing that complaining just isn’t going to change anything and then get extra happy (irritatingly gushingly happy in my case) when you get something decent in front of you.
And it’s annoying because in the cafe I felt proud of myself for complaining. Anywhere else I wouldn’t hesitate, but here?
You put up with crap because the waiter/waitress was nice to you and the service was good. Which is is rare in Kiev. This happened with MDF a few weeks ago when he didn’t get what he wanted, but ended up wanting what he got “oh it doesn’t matter really, they’re so nice in here”. And it seems that to encourage the good service we keep going back to this restaurant – which actually isn’t that bad and the mojitos are pretty good.
Maybe that’s why we put up with not always getting what we want – we’re too oiled up with beer and mojitos to care.